Property AI Command Centre

Occupied Beds

486

of 560 total · 86.8%

Current Voids

Wigan 12 · Trafford 18 · Salford 31 · Other 13

Charges Up to Date

of 50 tenants · 12 behind

Total Arrears

£312

3 tenants over 2 weeks

Today's Moves

Tenant	Property	Room	Move	Time	Support Worker
R. Molyneux	14 Lingard Lane, Wigan	Room 2	MOVE IN	08:42	Hannah
S. Okafor	7 Crawford St, Wigan	Room 1	MOVE IN	11:15	Steven
T. Walsh	22 Bury New Rd, Salford	Room 4	MOVE OUT	09:30	Hannah

Arrears Alert

Tenant	Area	Weekly Rate	Weeks Behind	Amount Owed	Last Reminder
D. Harris	Wigan	£32/wk	3 weeks	£88	9 days ago
M. Patel	Trafford	£28/wk	2 weeks	£62	6 days ago
L. Burke	Salford	£22/wk	2 weeks	£44	4 days ago

Collected This Month

£1,640

from 38 tenants · auto-matched

Outstanding

£312

12 tenants · updated today

Last Bank Sync

Now

vs. 2-3 weeks old manually

All Service Charges — Live Status

Tenant	Property	Rate	Expected	Received	Balance	Status

Wigan

218

occupied of 230 · 12 voids

Trafford

occupied of 100 · 18 voids

Salford

139

occupied of 170 · 31 voids

Other Areas

occupied of 60 · 13 voids

Property Breakdown

Ask anything about your properties in plain English. Pulls live data from payments and occupancy in real time.

🤖

Morning. Here is where things stand right now: Here's where things stand right now:

🏠 486 / 560 beds occupied — 74 voids.
💷 38 / 50 tenants up to date on charges — 3 over 2 weeks behind.
🔄 2 move-ins, 1 move-out logged today.

What do you need?

🤖

How many voids in Wigan?

Who's behind on payments?

Any move-outs today?

Show me Salford occupancy

Total arrears right now

🗺️

What comes next

Once the three core systems are live and working, this is the natural next phase — each one building on the data and infrastructure already in place.

📞

Phase 2 — Build 04

AI Voice Agent

Answers every inbound call to Riverstone Housing 24/7. Triages — tenant welfare, new referral, maintenance, emergency. Logs automatically, routes to the right person, never misses a call at 5pm on a Friday.

~8 hrs saved / week

📥

Phase 2 — Build 05

Automated Referral Intake

Referrals from housing associations and local authorities land by email or form — auto-logged, acknowledged within 60 seconds, assigned to Misha. No manual read, reply, and file.

~6 hrs saved / week

📊

Phase 2 — Build 06

Automated Provider Reporting

Reports to housing associations, charities and councils built automatically from live data — formatted per provider, sent on schedule. Lynsey stops compiling them by hand.

~7 hrs saved / week

💬

Phase 2 — Build 07

Arrears SMS Reminders

Triggered automatically when a service charge goes overdue. Day 1, Day 7, Day 14 — escalating tone, escalating contacts. George stops chasing manually.

~2 hrs saved / week

✅

Phase 2 — Build 08

Staff Compliance Tracker

DBS checks, training certs, mandatory qualifications — all logged with expiry dates. Automated alerts at 60, 30 and 7 days. Lynsey sees the whole team on one screen.

~3 hrs saved / week

📋

Phase 2 — Build 09

Support Plan Review Alerts

Every tenant's support plan review date tracked automatically. Reminders sent to the assigned support worker at 14 days, 7 days, overdue. Pre-populated review template generated.

~4 hrs saved / week

Combined Phase 2 Saving

30h

per week across the team — on top of Phase 1

That's the equivalent of nearly a full-time member of staff. Phase 2 builds on everything already in place — no new systems, just more of it automated.